First, choose the account type

Who is named on the telecom account?

The current beta has one deliberately narrow workflow. Choosing the right path prevents unsupported conclusions.

Supported beta path

Freelance or microbusiness

A simple Australian business account with one provider and no more than 20 mobile or fixed-internet service lines.

Telstra account in AUD
CIS, contract or order confirmation available
At least one matching bill
You are authorised to upload the records

Continue as a business

Not in this beta

Individual or household

Personal accounts need a separate consumer journey, wording and support model. We have not folded that into the business beta simply because some documents look similar.

For a current billing concern, contact your provider first. The Telecommunications Industry Ombudsman offers a free complaint path for eligible unresolved matters.

Visit the TIO website

This eligibility choice is not legal advice and does not decide whether TCP Code protections apply to a particular account.